Shipping policy

Urban Concrete Shipping Policy

Welcome to Urban Concrete! We strive to provide a seamless and efficient shipping experience for all of our customers. Please review our shipping policy below for important information regarding your order.

Processing Time

• Order Processing: All orders are processed within 1-3 business days. Orders placed after 3 PM or on weekends/holidays will be processed the next business day.

• Custom or Pre-Order Items: If your order includes custom or pre-order items, processing times may be extended. Please refer to the product description for specific timelines.

Shipping Methods & Delivery Times

We partner with trusted carriers to ensure your items arrive safely and on time. Delivery times are estimates and may vary based on your location and the carrier.

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Overnight Shipping: 1 business day (available for select locations)

Note: Delivery times are calculated after the order has been processed.

Shipping Rates

• Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

• Free shipping is available on orders over $150 (before tax) within the continental United States.

Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. Use this number to monitor your shipment’s progress.

Address Changes & Delivery Issues

• Please double-check your shipping address before placing an order. We are not responsible for packages delivered to incorrect or incomplete addresses.

• If your package is lost or damaged during transit, contact us at urban.concrete@gmail.com, and we will assist you in resolving the issue.

Returns & Exchanges

For information about returning or exchanging an item, please refer to our Return Policy.

Questions?

If you have any additional questions about shipping, feel free to reach out to us at urban.concrete@gmail.com

Thank you for shopping with Urban Concrete!