Refund policy

At Urban Concrete, we take pride in offering high-quality clothing and ensuring customer satisfaction with every purchase. Due to the nature of our business, we do not accept returns or exchanges on clothing items.

This policy is in place to maintain the integrity of our products and ensure all customers receive brand-new, unworn items.

We strongly encourage customers to carefully review product descriptions, size guides, and photos before making a purchase. If you have questions or need assistance, please contact our customer service team at urban.concrete1324@gmail.com. We’re happy to help!

Exceptions:
In the rare case that you receive a defective or incorrect item, please notify us within 7 days of receiving your order. We will review the issue and, if eligible, provide a replacement or store credit.

Thank you for your understanding and for choosing Urban Concrete!